The rental terms, plainly spelled out
Before you drive off in a Metro Key Rentals car, know exactly what to expect with our straightforward agreement.
Simple terms, no fine-print surprises
You'll find a few straightforward rules up front, because nobody wants to scroll fifty screens to figure out the basics. Scan these, then get back to planning your drive.
Clear driver, insurance, and mileage terms
Know exactly who can drive, what coverage you need, and how mileage works before you pick up the keys.
Driver requirements
Valid driver's license. We confirm eligibility before you book your vehicle
Insurance options
Choose from our basic coverage or add extra protection at booking. Proof of personal insurance works too.
Mileage policy
UNLIMITED MILEAGE
Additional drivers
Add a second driver at pickup for a small daily fee. They must present a valid license and sign the agreement.
Age minimum
Renters must be at least 23 years old. Drivers under 25 may have a daily underage fee applied.
4 quick answers on payment, fuel, and returns
Clear answers on how payment, fuel, and returns work at Metro Key Rentals.
When is payment due for my rental?
Payment is due at pickup. We accept major credit and debit cards. The full amount for your rental period is charged before you leave the lot, so you know the total upfront.
Do I need to return the car with a full tank?
Yes, we ask that you return the vehicle with the same fuel level you received it. That way, you only pay for the gas you use. No hidden fuel charges, just a full tank in and a full tank out.
What if I return the car late?
Late returns may be subject to an additional day's charge. If you know you'll be late, give us a call at (682) 466-6537. We'll do our best to adjust your reservation and avoid extra fees where possible.
Can I extend my rental after pickup?
Yes, extensions are possible based on vehicle availability. Just contact us at (682) 466-6537 before your scheduled return to check availability. We'll confirm the new rate and update your agreement.
Is there a deposit required?
A refundable security deposit is required at pickup. The deposit amount is based on the vehicle you choose. It's held on your card and released after the car is returned on time and in good condition.
How do refunds work?
Refunds for early returns or cancellations depend on the terms of your agreement. Contact us at (682) 466-6537 or email metrokeyrentals@gmail.com. We'll review your reservation and confirm any eligible refund.
Still have questions?
Our team is ready to help with payment, fuel, or return questions. Reach out today.
Vehicle condition and damage questions
Understand how vehicle condition and damage are handled before you drive.
Agree to the terms, then pick your ride
You've reviewed the agreement. Now lock in your dates and we'll have the keys waiting at pickup in Dallas.